When you work with a computer every day you have to deal with your tools constantly changing. New operating systems, new software versions, brand new online services, changing in-house business systems… It never ends.
We support our customers through changes in a range of ways: personal training, group training, documentation, screenshots, screen-sharing and screen movies.
Learning with computer systems is often all about what is happening on the screen so sharing screen recording movies is very effective. Usually they're quick to produce and effective to use. Recordings have one key advantage over personal screen-sharing too: they're reusable.
A great service for learning software is Lynda. Everything on Lynda is video and they heavily utilise screen recordings. Lynda doesn't just cover a huge range of software — there are heaps of other subjects: photography, design and management for example. Check it out at Lynda.com
It's worth noting that the Lynda monthly subscription can be stopped and restarted as you like (remembers your lists & viewing history) to reduce the cost.