DIRECT RESPONSE

  • Your personal information collected from enquiry forms, payment forms or mailing list signup forms is never shared, sold or rented to anyone, ever.

  • Your personal information is only shared between internal systems, all have security safeguards in place.

  • If you want the data that’s been collected, contact pete@cognitive.com.au and we’ll give it to you.

  • If you want to opt out of any communication, click “Unsubscribe” located in every direct response email or email back “Unsubscribe” in the subject.

  • If you want your data to be deleted from any accounting or payment system, contact pete@cognitive.com.au and we’ll do that ASAP.

SPECIFICS

  • Your data is protected using industry standard tools and software. It’s never shared, sold or given away, except to connect internal software accounts to other internally used software accounts.

  • If you don’t want your data stored or collected, contact pete@cognitive.com.au

  • The type of data stored is: name, email, and personalisation details you’ve filled in via forms on our website.

  • If there is a data breach, you will be notified within 72 hours — but only if you didn’t opt out of receiving communications from us.

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you fill out enquiry forms, payment forms or mailing list signup forms, we collect the personal information you give us such as your name, address and email address.

Email marketing: Only with your permission, we may send you emails about our services.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction or verify your credit card, we imply that you consent to our collecting it and using it for that specific reason only.

When you purchase a service, you are expressing consent to get occasional and related marketing emails.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at pete@cognitive.com.au or mailing us at: Cognitive Pty Ltd 34 Eaton Ave Normanhurst NSW 2076 Australia or by clicking “Unsubscribe” from any email, which is instant.

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. Otherwise, no one ever gets, sees or uses your personal data.

SECTION 4 – ELECTRONIC PAYMENTS

Cognitive currently only invoices for services and does not operate an online store.
Where invoice payments are made we use services certified with level 1 PCI DSS compliance - the highest level of encryption available.

SECTION 5 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

SECTION 6 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – AGE OF CONSENT

Everything on this site is G-rated.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our business is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide service to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at pete@cognitive.com.au or by mail at Peter Harris - Cognitive Pty Ltd 34 Eaton Ave Normanhurst NSW 2076 Australia